Three things Product Managers should learn from Sales
** Published in Business2Community.com **
Add failure to Product Management, the same way it is built into Sales
Failure is natively built into the sales apparatus. The sales person reaches out to ten prospective customers, three of them come back to her with some sort of answer, two actually engage in a meaningful discussion and one prospect eventually turn into a customer and signs the deal. So all in all, for nine prospects, the sale process failed.
There is no judgement of good or bad, it simply the way it is. It's mostly a numbers rule, but not only. It gives the rep a chance to evolve, improve, elevate her skills and to focus.
Building a product is usually not a single event that can be tagged as 'success' or 'failure', but a process with many steps, similar to a sale-cycle. Along this process we should nativly add many check points that we can learn from; Not just from the 'successes' of it but even more from the 'failures'.
Another way to look I like to look at it is the difference between the regular season and the playoffs. Regular season is all about the numbers and the calculated failures, while in the playoffs every game counts, it is all about winning what you have right now in front of you or be out the door.
Well, not everything is the playoffs...
How can we take a little bit of that calculated risk, "failure-for-focus" into our Product Management work?
Probably by using MVP, Agile, AB-Testing and other short-cycles, "testing the waters" methodologies.
The Person is the center, not the Process nor the Product
Selling is all about creating personal connection between the seller and buyer. One buys from someone they trust and one is able to sell once they understand buyers motivation. It is a person-to-person interaction.
In Sales it is very clear that there is a person on the other side of the computer, phone or table. In Product Management it is easier to forget that. It is sometimes easier to see the product or the technology rather than the people who use it.
When creating and designing products, we must have the user in mind. Someone is going to use that product and we should try and put ourselves into his or her shows the best we can.
In both cases, Sales and Product Management, the people on the other side and their thoughts are extremely important and key to be successful.
Similarly to sales reps, constantly reflecting a lot about their engagement, the correspondence with the buyer and a lot of what was going on in his or her mind during that process, Product Managers should do for their users, before, during and after the product development process.
It must be an innate part of our work, getting into the head of the users.
In Product Management, like in Sales, Focus on Values, Not Features
A good sales rep is trying to sell the value that the product brings to the world, not just the list of its feature. Why is that? Because a value is something a human can relates to and usually inspire to, and we already agreed that in sales the person is in the center...
So the sales rep will start from the values and it will be his or her anchor along the process. Is it always the anchor for the Product Manager?
A good product is there for one that creates value to its users and the Product Manager's job is to materialize that.
We should never forget them along the processes we lead and they must actually appear much earlier in the stages of roadmap creation.
Every product and feature in our roadmap or plan should have and be part of a clear "what is the value that this brings to the customer" statement. An anchor.
It is that anchor that the sales people will have to use later on.
V For Values